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T'S AND C'S

 

Ts and Cs for the sale of artworks on www.artvalley.com.au

 

These Terms and Conditions form a contract between the customer (you) and DEE INTERNATIONAL TRADING PTY LTD ABN 98 161 970 225 and apply to the ordering, purchase, fulfillment and delivery of Artworks from www.artvalley.com.au

 

Please read the terms and conditions carefully before purchasing or ordering withArtValleyonline as the terms and conditions contain important information. If you do not understand these Terms and Conditions or if you have any questions, please contact us, our friendly staff will be happy to assist you.

 

By Phone: (+61) 07 3666 0223

By Email:  info@artvalley.com.au

By Mail: Shop G11 Homemaker - The Valley, South Building, 1062 Ann St, Fortitude Valley, QLD 4006

 

THE FOLLOWING DEFINITIONS ARE USED IN THESE TERMS AND CONDITIONS.

Artworks means the items offered for sale, described or displayed on www.artvalley.com.au

Delivery Address means the address to which the artworks are to be delivered as stated on the electronic purchase/order form on the website.

Courier means any nominated third party delivery for Art Valley Online.

Delivery Fee means the fees charged for the delivery of artworks.

Gift Card means a gift card through the acquisition of which you or a recipient may make non-cash payments for artworks from Art Valley Online and instore.

Order means a request by you to purchase/order artworks from Art Valley Online in accordance with these Terms and Conditions.

Create Your Artwork means a special request by you toArtValleyto produce a tailor-made artwork in accordance with these Terms and Conditions

Click and Collect means purchase on www.artvalley.com.au and pick up instore in accordance with these Terms and Conditions

Price means the purchase price of each artwork as specified on the website in Australian dollars (for the avoidance of doubt, inAustralia, the specified price includes GST).

Gallery Wrap means canvas stretched on thick wooden bars and is ready to display

Privacy and Security means theArtValleyprivacy policy found on the website Privacy and Security

Returns and Exchanges means the Art Valley Returns Policy found on the website Returns and Exchanges.

Terms and Conditions means these terms and conditions, as amended from time to time.

Website means www.artvalley.com.au

Website Terms means the terms and conditions governing your use of the website, in addition to these Terms and Conditions.

We or Us or Our or Art Valley or Art Valley Online means DEE INTERNATIONAL TRADING PTY LTD ABN 98 161 970 225.

You or Your means you as the purchaser of artworks from Art Valley Online pursuant to these Terms and Conditions.

 

COMPLIANCE WITH TERMS AND CONDITIONS

You agree to be bound by these Terms and Conditions when you purchase with Art Valley Online.

 

Each purchase will be a separate and binding agreement between you and Art Valley Online with respect to the supply of artworks, in accordance with these Terms and Conditions.

 

PURCHASE/ORDER OF ARTWORKS

You may purchase/order through the website by submitting the electronic purchase/order form on the website.

 

The purchase/order submitted by you on the website in the manner described on the website is an offer by you to purchase/order artworks for the Price (plus any Delivery Fee and, for the avoidance of doubt, for deliveries to Australia, GST) as specified at the time you submit your purchase/order. That offer cannot be withdrawn by you without our prior consent.

 

You acknowledge that all purchases/orders through the website are with respect to artworks intended for personal and domestic use only and non-commercial use and quantity restrictions may apply as set out on the website from time to time.

 

In completing the electronic purchase/order form, you agree to provide complete and accurate information as to your personal details (or those of your nominated recipient for gifts) to enable the processing and delivery of your purchase/order. This information will also be used by the Courier to fulfill your purchase/Order. Art Valley Online will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfill or deliver Artworks to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an Order by you. Without limitation, if you provide inaccurate shipping details in a(n) purchase/order,ArtValleyis under no obligation to resend your purchase/order if it is shipped to the address provided in the purchase/order and not subsequently returned toArtValley. You agree to obtain consent from the recipient of a gift when providing their personal details to Art Valley Online.

 

You may purchase/order from Art Valley Online if you are aged 18 years or over, have an active email account and a telephone number at which you can be easily contacted.

 

You must check your purchase/order carefully prior to submitting your purchase/order with us. Once you submit your purchase/order, cancellations of your purchase/order or changes to the artworks in your purchase/order may only be made by agreement unless otherwise required by law. However, we will allow you to return artworks in accordance with the Returns and Exchanges.

 

Where you place consecutive or separate purchases/orders for artworks, we cannot consolidate them into one. A separate Delivery Fee will apply to each Order.

 

You will be provided with an automatic purchase/order number upon submission of your purchase/order to the website. The number is required when contacting Art Valley Online.

 

ACCEPTANCE AND REJECTION OF PURCHSES/ORDERS

Art Valley Online reserves the right to accept or reject your purchase/order for any reason at any time. Without limitation, due to legal and other restrictions applicable for purchases/orders for international delivery, some of our products may not be available for delivery to certain locations outsideAustralia. Art Valley retains the right to determine what it can and cannot deliver to any particular location.

 

When we accept a(n) purchase/order, it represents an agreement by Art Valley Online to supply you the artworks in accordance with the purchase/order and these Terms and Conditions.

 

In the event that we reject a(n) purchase/order under the above mentioned circumstance, we will notify you of that rejection and the reason for rejection via email within five (5) Business Days after the purchase/order date. Art Valley Online will not be liable to you for your loss or that of any third party for the rejection of a(n) purchase/order.

 

Where we reject a(n) purchase/order and your payment for the artworks has already been processed, we will refund any money paid to us in respect of that purchase/order and make reasonable endeavors to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalize the refund. Art Valley Online is not liable with respect to any loss, damage, cost, expense or injury you or any third party incur as a result of any delay in processing your refund.

 

AVAILABILITY OF ARTWORKS

We do stock a large range of artworks but each design we only stock limited quantity. Even the for those most popular designs we only stock small quantity. Some artworks on our website may be out of stock. If the artwork youre going to purchase is out of stock then you can place an order for it with Art Valley Online.

 

We reserve the right to withdraw or suspend any artworks displayed on the website from sale either temporarily or permanently at any time without notice to you. Art Valley Online will not be liable to you for any loss you or any third party suffers as a result of a withdrawal or suspension of availability with respect to a particular items.

 

Where your purchase/order is affected by an error on the website (for example, in relation to a description of artworks, an image, price or otherwise), we may reject the part of the purchase/order that is the subject of the error. If applicable, Art Valley Online will proceed to fulfill the remainder of your purchase/order in accordance with these Terms and Conditions. If you are not satisfied with the partial fulfillment of your purchase/order, you can return your entire purchase/order to us as that has been incorrectly delivered in accordance with the Returns and Exchanges.

 

You acknowledge and agree that:

1. all pictures and images of artworks displayed on the website are for illustration purposes only. For oil painting, due to its nature 5%-15% of difference in texture, shapes and colors will appear.
2. you have read any corresponding written description of the artworks prior to submitting your purchase/order;
3. any accessory featured with the artworks is for illustration purposes only.

4. tailor-made order once accepted and processed byArtValleyand finally approved by you before despatching, refunds, returns and exchange will not be accepted .

 

PRICE AND PAYMENT

The Price in respect of an artwork is specified on the website.

 

Prices are displayed in Australian Dollars, as indicated by the AU$. Where you access the website from an IP address located withinAustralia, Prices displayed will include GST. Where you access the website at www.artvalley.com.au from an IP address located outside Australia, all prices will be stated in Australian Dollars and are exclusive of all Tax which may be payable in relation to your purchase/order. You are liable to pay all such Tax, including GST.

 

Art Valley Online reserves the right to change or alter prices of artworks on the website without notice to you, unless you have already submitted a(n) purchase/order at a stipulated price, in which case there will be no change or alteration in the price (provided your purchase/order is not affected by an obvious pricing error, in which case the above mentioned procedure will apply).

 

In respect of any purchase/order, we will charge you and you agree to pay:

1. the price (which is the price at the time the purchase/order is submitted in Australian Dollars); and
2. the delivery fee (if any); and

3. the handling fee (if any).

 

You may pay for your purchase/order by any of the methods specified on the electronic purchase/order form on the website from time to time, which is credit card only. When paying by credit card, you authorise Art Valley Online to debit your nominated card at the time you submit your purchase/order.

 

You acknowledge and agree that any payment in respect of a(n) purchase/order must be cleared by Art valley Online before artworks which are the subject of a(n) purchase/order are despatched. If your payment cannot be processed, your purchase/order will be rejected in accordance with these Terms and Conditions and you will be notified of this on the website. In relation to credit cards, you should contact your card issuer in the first instance to try to resolve any problem concerning the use of your credit card, or use an alternative payment method in order to continue with your purchase/order.

 

In paying or attempting to pay for the artworks, you agree that you have not engaged in any fraudulent conduct or contravened any Law.

 

You will receive an invoice by email once payment in respect of your purchase/order has been processed.

 

Art valley Online uses an encrypted payment gateway and security certificate to secure payments. Whilst we take all reasonable precautions, we cannot guarantee the security of any transaction.

 

DELIVERY

Art Valley Online uses third-party Courier to deliver your artworks. You agree to your details including your delivery address being supplied to the Courier for the purpose of delivering your artworks.

 

You should refer to the Delivery Info section of the website for the applicable delivery fee for the artworks.

 

Indicative delivery time frames are set out in the Delivery Info section of the website.

 

You acknowledge and agree that notwithstanding anything else stated on the website:

1. Art valley Online cannot guarantee that delivery will occur in the stated delivery time frames;
2. delivery time frames may change from time to time due to unforeseen circumstances; and
3. except where required by applicable law, Art valley Online is not liable with respect to any loss, damage, cost, expense or injury you or any third party suffers as a result of a change in delivery times or a delay in delivery.

 

Delivery of artworks will take place at the delivery address specified by you during the purchase/order process. You will need to submit separate purchases/orders for artworks where you require multiple delivery destinations.

 

If we are unable to deliver your artworks to the delivery address due to the size of the package or because there are restrictions on access to the delivery address or it is unsafe or impractical to make delivery, a calling card will be left for you notifying you where the artworks have been delivered for collection by you. It is your responsibility to follow the instructions stated on the calling card. Within Australia, undeliverable artworks will generally return to a local depot or be left at post outlet.

 

Where you do not collect your artworks from the outlet or contact the driver to arrange a redelivery specified on the calling card within 10 working days of a failed delivery, you must contact us using the details provided at the start of these Terms and Conditions for further information with respect to claiming your purchase/order. If artworks are required to be redelivered, you may be required to pay any associated fees for redelivery.

 

Upon delivery, you must inspect your artworks and check that the artworks delivered match your purchase/order. Before accepting the parcel it is the recipients obligation to inspect the parcel carefully and make sure it is in good conditions. If there is an obvious damage to the artworks due to transit, you should decline and ask the courier to return the parcel and contact us as soon as practicable using the details provided at the start of these Terms and Conditions. If acceptance is made when there is an obvious damage, returns, exchanges and refunds will not be accepted byArtValley. If the Artworks are not as purchased/ordered, you may return the artworks to us in accordance with the Returns and Exchanges. If artworks are missing from your purchase/order, you may contact us, or return the purchase/order in accordance with the Returns and Exchanges. You should let us know about any defective, damaged, missing and incorrect artworks as soon as possible. Any artworks replaced under the Returns and Exchanges due to being defective, damaged, missing or incorrect will be delivered to you free of charge.

 

RISK AND TITLE

Risk and title in the Artworks passes to you on the date and time of delivery of the Aartworks to the Courier.

 

CANCELLATIONS AND RETURNS

Unless provided for under these Terms and Conditions, no cancellations or changes to purchases/orders will be accepted, and the artworks will be delivered to the stated delivery address in accordance with these Terms and Conditions. Therefore, you should carefully check that your purchase/order is accurate before you submit it to us. You will, however, be able to return faulty or incorrectly delivered artworks in accordance with the Returns and Exchanges.

 

Artworks can only be returned under these Terms and Conditions and in accordance with the Returns and Exchanges. The Returns and Exchanges forms a part of these Terms and Conditions.

 

Where we reject or cancel your purchase/order under these Terms and Conditions, we will refund the price of the Artworks to you in accordance with these Terms and Conditions. We will use reasonable endeavors to process your refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalize the refund. Art Valley Online is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.

 

It is a condition of most credit card schemes that refunds be processed on the same card as the original payment was made in order to minimize the possibility of fraudulent activity on cards. Art Valley Online is required to comply with all card scheme rules in order to be able to accept these card types, and as such, all of your refunds will be credited to the card you nominated in your purchase/order.

 

PROMOTIONS AND DISCOUNTS

Art Valley Online website offers and promotions may only be used at Art Valley Online and do not apply to purchases instore. You may receive online offers and promotions which include a promotional or coupon code (code) for use when shopping at Art Valley Online. It is your responsibility to ensure that the code is valid, and that you enter the code at the time of making your purchase online. We cannot apply the code retrospectively once you have submitted your purchase/order. Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure you can take proper advantage of these offers. Any code is non-transferable and, unless expressly stated, may not be used in conjunction with any other offers. Any % off stated applies to RRP of full priced items and is not available on gift cards.

 

GIFT CARDS

Additional terms and conditions regarding the use of Gift Cards may be set out on our website.

Gift Cards are treated like cash. If your Gift Card or redemption code is lost or stolen it will not be re-issued and the value of the Gift Card will not be refunded. Gift Cards are not redeemable for cash.

 

Gift Cards expire twelve months from the issue date. Any unused amount after the expiry date of the Gift Card will not be refunded or credited.

 

Gift Cards can be used for the purchase of Artworks both on www.artvalley.com.au and instore.

 

PRIVACY

Personal Information, such as your contact details, that you provide to us during the purchase/order process will be kept and used by us for the purpose of processing your purchase/order in accordance with Art Valleys Privacy and Security.

 

                                                         --- Revised on Mar 19th 2014



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